Customer Experience Audit
Your customers are talking. Are you listening?
Our Customer Experience Audit helps you understand how real customers perceive your business across public review platforms. It’s more than a reputation check—it’s a data-backed analysis of what you’re doing right, what needs work, and how you stack up against competitors. Perfect for businesses who care about service quality, brand loyalty, and improving the customer journey.
Each audit includes:
A summary of your reviews across Google, Yelp, BBB, Facebook, and more
Platform-specific breakdowns of average ratings, review volume, and consistency over time
Sentiment & theme analysis with real quotes from positive and negative reviews
Reputation management feedback, including response rate, tone, and timing
A competitor comparison (when available) for context on your industry standing
Visuals such as bar graphs, sentiment charts, and word clouds to make insights easy to digest
A simple scorecard grading your overall performance across key customer metrics
Recommendations for building trust, improving experience, and boosting loyalty
This report is ideal for service-based businesses, local retailers, franchises, or anyone serious about turning reviews into results.
Delivered via email in 3–7 business days.
When purchased with additional reports, we cross-reference the insights to uncover shared patterns and deeper strategic opportunities.
Your customers are talking. Are you listening?
Our Customer Experience Audit helps you understand how real customers perceive your business across public review platforms. It’s more than a reputation check—it’s a data-backed analysis of what you’re doing right, what needs work, and how you stack up against competitors. Perfect for businesses who care about service quality, brand loyalty, and improving the customer journey.
Each audit includes:
A summary of your reviews across Google, Yelp, BBB, Facebook, and more
Platform-specific breakdowns of average ratings, review volume, and consistency over time
Sentiment & theme analysis with real quotes from positive and negative reviews
Reputation management feedback, including response rate, tone, and timing
A competitor comparison (when available) for context on your industry standing
Visuals such as bar graphs, sentiment charts, and word clouds to make insights easy to digest
A simple scorecard grading your overall performance across key customer metrics
Recommendations for building trust, improving experience, and boosting loyalty
This report is ideal for service-based businesses, local retailers, franchises, or anyone serious about turning reviews into results.
Delivered via email in 3–7 business days.
When purchased with additional reports, we cross-reference the insights to uncover shared patterns and deeper strategic opportunities.
Your customers are talking. Are you listening?
Our Customer Experience Audit helps you understand how real customers perceive your business across public review platforms. It’s more than a reputation check—it’s a data-backed analysis of what you’re doing right, what needs work, and how you stack up against competitors. Perfect for businesses who care about service quality, brand loyalty, and improving the customer journey.
Each audit includes:
A summary of your reviews across Google, Yelp, BBB, Facebook, and more
Platform-specific breakdowns of average ratings, review volume, and consistency over time
Sentiment & theme analysis with real quotes from positive and negative reviews
Reputation management feedback, including response rate, tone, and timing
A competitor comparison (when available) for context on your industry standing
Visuals such as bar graphs, sentiment charts, and word clouds to make insights easy to digest
A simple scorecard grading your overall performance across key customer metrics
Recommendations for building trust, improving experience, and boosting loyalty
This report is ideal for service-based businesses, local retailers, franchises, or anyone serious about turning reviews into results.
Delivered via email in 3–7 business days.
When purchased with additional reports, we cross-reference the insights to uncover shared patterns and deeper strategic opportunities.
